Privacy policy

Luumplay Privacy Policy

Preamble

Welcome to Luumplay's Privacy Policy. This Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us in other ways.

I.I Purpose

This Privacy Policy is designed to help you understand our data collection practices and how we protect your privacy. By using our website, services, or interacting with us, you agree to the terms and conditions of this Privacy Policy.

I.II Scope of Privacy Policy

This Privacy Policy applies to all users of our website, services, and other interactions with us. This includes individuals who visit our website, create an account, purchase products or services, or interact with us in any other way.

I.III Definitions

"Personal information" means information that identifies you or can be used to identify you, such as your name, email address, phone number, or physical address.

"Non-personal information" means information that cannot be used to identify you, such as your browsing history or the pages you visit on our website.
"Customer data" means personal information that we collect about you when you purchase products or services from us.
"Usage data" means non-personal information that we collect about you when you use our website or services.
"Third-party service providers" means companies that we use to provide services to us, such as payment processors and marketing companies.
"Cookies" are small files that are stored on your computer when you visit our website.
"Web beacons" are small images that are embedded in web pages and track how users interact with our website.

II. Information We Collect

Luumplay collects a variety of information about you when you use our website, services, or interact with us in other ways. This information includes:

Information collected during registration: When you create an account on our website, we collect your name, email address, and password.

Information collected during account usage: We collect information about your account usage, such as the games you purchase, the activation keys you redeem, and your payment history.
Information collected through third-party services: We may collect information about you from third-party services, such as when you connect your social media account to your Luumplay account.
Information collected for marketing purposes: We may collect information about you for marketing purposes, such as your interests and preferences.
Information collected for fraud prevention and security measures: We may collect information about you to prevent fraud and to protect our systems and services. This information may include your IP address, device information, and payment information.
Information collected for specific services or features: We may collect additional information from you when you use specific services or features on our website. For example, if you participate in a contest, we will collect information about your entry.

We use the information we collect to provide our services, to improve our website and services, to communicate with you, and to protect our rights and property. We may also share your information with third parties, such as our service providers, for these purposes.

III. How We Use Your Information

Luumplay uses the collected information for the following general purposes:

Providing our services: We use your information to provide our services, including processing purchases, managing your account, and delivering activation keys to you.

Personalizing your experience: We use your information to personalize your experience on our website and services. For example, we may use your information to show you relevant products or services.
Improving our services: We use your information to improve our website and services. For example, we may use your information to analyze how users use our website, or to identify and fix bugs.

The more specific purposes include:

III.I Improving Our Services

Personalizing your experience to provide you with a more relevant and enjoyable user experience.

Analyzing how our website and services are being used to identify areas for improvement.
Developing new products and services based on your feedback and usage patterns.

III.II Communicating with You

Providing you with important updates about your account or our services.

Sending you marketing communications that are tailored to your interests.
Responding to your inquiries and resolving any issues you may have.

III.III Enforcing Our Terms of Service

Detecting and preventing fraud and abuse.

Investigating and addressing suspected violations of our terms of service.
Taking appropriate action against users who violate our terms of service.

III.IV Protecting Our Rights and Property

Protecting our intellectual property rights and preventing piracy.

Enforcing our contractual obligations and protecting our business interests.
Complying with legal and regulatory requirements.

III.V Sharing Information with Third Parties

We share your information with third parties only in the following limited circumstances:

With your consent: When you explicitly provide your consent to share your information with a third party.

When required by law: When we are legally obligated to share your information, such as in response to a subpoena or court order.
With third-party service providers: We may share your information with third-party service providers who help us to provide our services, such as payment processors and data analytics companies.
For marketing purposes: We may share your information with third-party marketing partners who may send you marketing communications on our behalf.
For fraud prevention and security measures: We may share your information with third-party fraud prevention and security companies to help us protect our services and users from fraud and abuse.

IV. Your Choices Regarding Your Information

The users are entitled to the following actions regarding their data:

Accessing and updating information: You can access and update your information at any time by logging into your Luumplay account.

Opting out of marketing communications: You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in any marketing email we send you.
Managing your data: You can manage your data by deleting your account or by requesting that we delete your data.
Requesting data removal: You can request that we remove your data from our systems. We will comply with your request as soon as reasonably practicable.

V. Security of Your Information

We take a number of physical, technical, and procedural security measures to protect your information.

Physical security measures: We store your information in secure facilities with limited access.

Technical security measures: We use industry-standard encryption technologies to protect your information when it is transmitted or stored.
Procedural security measures: We have implemented strict procedures for our employees regarding the access and use your information.

We regularly review and update our security measures to ensure that they are effective and up-to-date. We also take steps to educate our employees about the importance of protecting your information.

Despite our efforts, no security system is perfect. However, we believe that the measures we have taken are reasonable and appropriate to protect your information.

VI. Children's Privacy

Luumplay is committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information as soon as possible.

We may collect certain non-personal information from children, such as their age, gender, and interests. We use this information to understand how children use our website and services and to improve our offerings. We encourage parents to supervise their children's online activity and to teach them about the importance of privacy and online safety.

VII. International Transfers of Information

Luumplay may transfer your information to countries outside of the European Economic Area (EEA). We will only transfer your information to countries that have been deemed to provide an adequate level of data protection by the European Commission.

If we transfer your information to a country that has not been deemed to provide an adequate level of data protection, we will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy. These measures may include:

Entering into data processing agreements with our service providers that require them to protect your information in accordance with this Privacy Policy.

Using encryption technologies to protect your information during transmission or storage.
Requiring our service providers to implement appropriate security measures to protect your information.

We will continue to monitor the adequacy of data protection laws in the countries to which we transfer your information. If we are unable to ensure that your information is protected in accordance with this Privacy Policy, we will not transfer your information to that country.

VIII. Data Retention

Luumplay retains your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The specific retention periods for different types of information are as follows:

Account information: as long as your account is active. If you deactivate your account, we will retain your account information for a reasonable period of time to comply with our legal obligations and to resolve any disputes.

Order information: as long as necessary to comply with our legal obligations. We may also retain your order information for longer periods of time for customer service purposes or to improve our products and services.
Marketing communications: as long as you have an active account with us. If you opt out of receiving marketing communications, we will retain your preferences for a reasonable period of time to ensure that we do not send you any further marketing communications.
Other information: as long as necessary to fulfill the purposes for which it was collected, or as required by law.

VIII.I Deletion of Your Information

You can request that we delete your information at any time. We will comply with your request as soon as reasonably practicable.

We may retain some of your information even after you delete your account or request that we delete your information. This may be necessary for legal reasons or to comply with our legal obligations.

IX. Legal Basis for Processing Your Information

We only process your information for legitimate purposes in accordance with the following legal bases:

Consent: We may process your personal information based on your consent. For example, we may ask for your consent to send you marketing communications.

Performance of a contract: We may process your personal information to fulfill our obligations under a contract with you. For example, we may use your personal information to process your order for game activation keys.
Legal obligations: We may process your personal information to comply with a legal obligation. For example, we may be required to retain your transaction information for tax purposes.
Vital interests: We may process your personal information in the event of an emergency where your life or health is at risk.
Public interest: We may process your personal information in the public interest, such as for fraud prevention or for the purposes of research.
Legitimate interests: We may process your personal information based on our legitimate interests. For example, we may use your personal information to improve our products and services.

X. Your Rights

You have a number of rights regarding your personal information. These rights include:

Access: You have the right to access your personal information and to know how Luumplay is using it.

Rectification: You have the right to have your personal information rectified if it is inaccurate or incomplete.
Erasure: You have the right to have your personal information erased in certain circumstances, such as if it is no longer necessary for Luumplay to use it or if you have withdrawn your consent to its processing.
Restriction of processing: You have the right to restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of your information.
Objection to processing: You have the right to object to the processing of your personal information in certain circumstances, such as if the processing is for marketing purposes.
Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have it transferred to another controller.

You can exercise your rights by contacting Luumplay. We will respond to your requests as soon as reasonably practicable.

XI. Changes to This Privacy Policy

Luumplay may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy by posting the updated Privacy Policy on our website and providing you with a prominent notice of the changes.

You are responsible for reviewing the Privacy Policy periodically to be informed of any changes. Your continued use of our website and services after we post any changes to this Privacy Policy will constitute your acceptance of the updated Privacy Policy.

XII. Contact Us

If you have any questions about this Privacy Policy or should you have a complaint about how we are handling your personal information, you can contact us or file a complaint at the following address:

Email: [email protected]

Address:
Phone: